How is the Swapfiets service in Germany?

Hello everyone, I hope everyone is doing well. today I am going to give a review on Swapfiets service. They literally forced me to take the hardest road on them. Because they like to make people waste their time, money and energy on them. So, I am doing it as professionally as possible.

So, Here is the review,

Bike—1 out of 5 (heavy to use, bulky design, tires are bad for winter and rainy season, e-bike engine freezes during winter, bike condition? nightmare, the last one i used had a terrible battery holder. distance? maximum 35 km with a full charge.

Customer support? Even worse. They even make you forcefully use their service. they intentionally make mistakes so that you have to pay extra. and then they will say it is their company policy.

Sorry to say, the Swapfiets has the shittiest bike service compared to other services. They made me pay 1 Month extra even after a 6-month contract, which they say is company policy.

And then when I used the bike for the remaining days the next month they charged me 6 Euros out of nowhere, and the next month again charged me 58 euros. and when I complained about what they did. they literally say they cannot do anything about it? Like, seriously?

That’s how you do business with people? Charging them for no reason?

That’s not where it ends. I had to request them by mailing several times to their customer service. And do you know what they replied? They can’t do anything about it.

I even contacted their WhatsApp account, and there was no reply.

Like, who on earth treats their customers like that?

Never going to use their service ever. I won’t even recommend it to any of my friends further.

Thank you for your time.